Holli Downs presents Phosphor Research Empathy, systems and the language of meaningful work. Featured Mar 26, 2025 Notes Why Innovation Fails (and How We Keep Going) Mar 26, 2025 Notes Mar 26, 2025 Notes Featured Notes Why Innovation Fails (and How We Keep Going) Notes Notes Community Synthetic Users Community Community Notes How UXRs fail the business, each other, and their users Notes Notes Notes Storytelling for (tbd) Empathy Notes Notes